Asha Pal

A customer service executive at Muthoot Finance is responsible for customer service, business development, and ensuring operational efficiency. They also maintain customer relationships, handle transactions, and ensure profitability of the branch.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Tracked key performance indicators to foster ongoing enhancements in service quality.
• Maintained up-to-date knowledge of product and service changes.