DIANA CHARLES NDIGWE
Awka
Summary
Organized Coordinator with unsurpassed administrative and project management abilities. Delivers measurable results against timelines, quality standards, and performance targets. Great at working with minimal oversight using excellent multitasking and time management abilities combined with sound judgment.
Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments.
Skilled in using variety of baking tools and equipment. Customer-relation accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Project Coordinator
Lend a light foundation
03.2019 - Current
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Planned over 28 programs for NGOs outreaches for charity, medical programs and slum feedings.
- Improve organization portfolio with humanitarian programs and projects for community development.
- Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity.
Head Baker, Chef
Dididora Cakes And Events.
04.2016 - 04.2024
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining clean, organized work environment.
- Developed new recipes while adhering to dietary restrictions, resulting in more inclusive menu offering for diverse clientele.
- Collaborated with sales team to promote seasonal products, driving increased revenue during peak periods. Managed approximately over 30 calls, emails and faxes per day from customers.
Customer Care
Mayakorp Nigeia Limited
02.2013 - 02.2014
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed over 20 incoming and request calls and emails everyday from customers
- Enhanced company reputation through excellent customer service and professional demeanor.
- Streamlined communication between departments for efficient problem resolution.
- Managed high call volumes with exceptional time management and multitasking skills.
- Reduced customer complaints by providing timely solutions to issues.
Guest Relations Officer
Grand pinnacle hotel
12.2010 - 11.2011
- Ensuring excellent services was delivered to customers
- Received and make over 20 calls and reservations everyday.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained welcoming atmosphere with genuine interactions and professional communication skills.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
Education
Bachelor of Science - Education Biology
University of Maiduguri
Maiduguri, Borno State, Nigeria08.2012
Skills
Leadership Skill
Certification
TEFL -120hours Training Certificate. 03/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Coordinator
Lend a light foundation
03.2019 - Current
Head Baker, Chef
Dididora Cakes And Events.
04.2016 - 04.2024
Customer Care
Mayakorp Nigeia Limited
02.2013 - 02.2014
Guest Relations Officer
Grand pinnacle hotel
12.2010 - 11.2011
Bachelor of Science - Education Biology
University of Maiduguri
TEFL -120hours Training Certificate. 03/2024
Rotary leadership institute, Rotary International, 08/2023
Strategic sales boot camp training, Mayakorp Nigeria Limited, 03/2013
Hospitality Training, Roshei Hospitality Limited, 03/2010
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